Ability to work independently, showing initiative and organizing skills.Ability to multitask and prioritize tasks.Strong communication, problem-solving and escalating skills.Good knowledge and experience with Microsoft Office and internet.Create and maintain a knowledge base for known issues and solutions.Actively monitoring specified systems within the company using provided tools.Helping Sportsbook Technical Support Analysts with their work, solving problems, forwarding the information to the Development Team when necessary and providing feedback to clients.Solving and prioritizing problems inside the company and the parent company.Communicating with clients, solving problems.This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues. Each day will be different, you'll be communicating with a number of different people and facing challenging tasks on a regular basis. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Your daily tasks will consist of monitoring, investigating, and reporting queries from internal and external teams with the help of multiple internal and external tools. The Sportsbook Customer Support Analyst role consists of providing immediate assistance to our sportsbook clients.
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